Need an update on a consignment? Send us your reference and our operations team will reply with the latest status, any documents still needed and the charges due.
What we can help with
Shipment statusWhere your goods are now
Import chargesDuty, VAT and fees due
Clearance instructionsDocuments and updates
Returns & redeliveryArrange the next move
Received an import charge notice?
Have your reference ready
Your tracking or reference number is on the notice we sent you.
Send us a request
Choose ‘Import charge notice’ in the form above.
We confirm the charges
We reply with the duty, VAT and fees due and how to pay.
Goods are released
Once payment is received, your goods are released for delivery.
Questions
We aim to reply on the same working day. For urgent shipments, call us on 0161 464 0706.
Goods imported into the UK may be liable to import duty and VAT. When we clear goods on your behalf, we let you know what is due before they can be released.
Yes. Choose ‘Arrange a return or redelivery’ or ‘Update clearance instructions’ and tell us what you need.