Cross-border eCommerce creates a growing number of undeliverable parcels and customer returns. Kanns Logistics handles your reverse logistics efficiently and takes care of what comes after, including import tax reclaims and responsible processing of unwanted goods.
What we do with returns
Receive and inspect
Returns are checked on arrival, graded and photographed so you can decide what happens next.
Report
Clear reporting shows which products, suppliers or descriptions cause returns.
Restock or re-dispatch
Sellable items go back into stock or out to the next customer. Faulty goods are consolidated and returned to the supplier.
Reclaim duty and VAT
Where goods are rejected or re-exported, we prepare the reliefs and reclaims that apply, with the evidence to support them.
Plan the return before the sale
Decide in advance whether each product line will be restocked, returned to the supplier or recycled, and link every return to its original import entry so reclaims are possible. Read our guide.
Returns questions
Often, yes. Where imported goods are rejected or re-exported, relief or repayment of import duty and VAT may be available. We’ll check what applies and prepare the claim.
Yes. We consolidate returns and arrange the export, including the paperwork for any reliefs.
We agree a process with you in advance, which can include recycling or responsible disposal.